Our Quality Standards

When you buy from GlobalGeeks, you know exactly what you are getting, regardless of which stock you select. Our units undergo a very strict grading and quality control process following the industry standard guidelines of mobile 60-Point inspection using the certified PhoneCheck.

Each unit is fully data-wiped, sanitized and bagged individually with an IMEI detailed barcode sticker ready to ship.

Grading Guidelines

Brand New

Devices are brand new and sealed in original box. All accessories are in the original plastic. Devices have never been used. Devices pass all functionality tests, are ready for activation and have no iCloud lock.

Brand New/Open Box

Devices are brand new in open box. All accessories are in the original plastic. Devices have never been used. Devices pass all functionality tests, are ready for activation and have no iCloud lock.

New HSO/Swap

Devices are brand new. Includes phone only, no accessories. Devices are in original plastic and have never been used. Devices pass all functionality tests, are ready for activation and have no iCloud lock.

Grade A

Devices are used and in mint condition with no signs of use. Devices are free of all scratches, scuffs, and dents. Devices pass all functionality tests, are ready for activation and have no iCloud lock.

Grade B

Devices are used and have light / moderate signs of use. Devices have small scratches and scuffs on the housing. Devices pass all functionality tests, are ready for activation and have no iCloud lock.

Grade C

Devices are used and have heavy signs of use. Devices have multiple scratches and noticeable dents on the housing. Devices pass all functionality tests, are ready for activation and have no iCloud lock.

PGL – Power Up/Good LCD

Devices power up and have a good lcd. Units are not fully functional. Issues include bad buttons, etc. Units not cosmetically graded. Device activation is not guaranteed. Devices restore and have no icloud lock.

PCG – Power Up/Good LCD

Devices power up and have a good LCD. Units are not fully functional. Issues include bad buttons, cracked glass etc. Units not cosmetically graded. Device activation is not guaranteed. Devices restore and have no icloud lock.

PBL – Power Up/Bad LCD

Devices power up and have a bad LCD. Devices are not fully functional. Issues include bad buttons, bad LCD etc. Units not cosmetically graded. Device activation is not guaranteed. Devices restore and have no icloud lock.

DOA – No iCloud

Devices don’t power on and will be dead on arrival. Devices include issues like no power, cracked glass, bad lcd etc. Devices range from moderate to heavy use & are not fully functional and have no icloud account lock.

DOA – iCloud

Devices do not power on and will be dead on arrival. Devices include issues like no power, cracked glass, bad LCD etc. Devices range from moderate to heavy use. Devices are not fully functional and have an icloud account lock.

Returns

Yes, mistakes happen and returns are a very important part of every business. Our units come with a 30-day, functionality-only warranty if stated on invoice. (Does not include cosmetic grading)

GlobalGeeks reserves the right to accept, deny or exchange any RMA units for similar model, memory, grade, and specifications.

Click below to open an Official RMA Request:
Official RMA Request

Click below to find RMA Breakdown Spreadsheet:
Download RMA SpreadSheet

Notes:
Be sure to fill out the form and spreadsheet entirely or your request may not be processed.
An official request must be opened within 7 days of package delivery.
All returns must be approved and sent back within 30 days.

Return shipping cost is the buyer’s responsibility. We strive to make the RMA process simple and fast. If you have any additional questions you can contact RMA directly through email at: rma@globalgeeks.com

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